Shipping Info

Power Play Sports uses Toll Priority to get your order to you as fast as possible.

For more information on shipping times and details please read below:

SHIPPING COSTS

Free shipping on orders over $400 to all metro areas within Australia & New Zealand.

Australian Shipping Costs

– Small Items $12.00 ( Overnight Express )

– Small – Medium Items $19.00 ( Usually overnight express – Can take up to 4 business days )

– Medium – Large Items $26.00 – Includes hockey sticks, Goalie Pads, Wheel Bags due to the size. ( Road freight usually 2-5 business days )

– X- Large Items – $50.00 – Includes puck passers, Goals and Nets. ( Road freight usually 2-5 business days )

New Zealand Shipping Costs

– Small Items $18.00 ( Express 3-5 business days )

– Small – Medium Items $28.00 ( Depending on size of item can take up to 3 – 7 business days )

– Medium – Large Items $49.00 – Includes hockey sticks, Goalie Pads, Wheel Bags due to the size. ( Road fright usually 3-7 business days )

– X- Large Items – $85.00 – Includes puck passers, Goals and Nets. ( Road freight usually 7-14 business days )

*Please note Any of the locations listed on the “Remote Areas” page will have additional shipping surcharge added to the order which will need to be pay before your order is shipped.

IN STORE PICK-UP

While we offer in store pickup, some products displayed on our website are not stocked within our store front and are located at our warehouse. When “In store Pick-up” method is chosen we will contact you via email or phone once your item is ready for collection.

HANDLING TIMES

All orders are shipped within 1-3 business days.
While we try our best to make sure all orders are dispatched within 1 business day, if for some reason there is a delay or discrepancy regarding credit card details, shipping addresses or stock availability it will be reported to you immediately via phone or email.

DELIVERY ADDRESS

Power Play Sports uses Toll Express Shipping which can not deliver to P.O Boxes or Parcel Lockers.
Please check your order address carefully during check out, once confirmed and shipped we cannot modify this information. We recommend your address to be either a home or business address that someone will be present or available between 8am-5pm.
If the chosen delivery address is unattended the shipping carrier will leave the parcel at the address. ( Normally in a safe place ) Power Play sports is not liable for stolen, lost or damaged parcels.

TRACKING NUMBERS

Once your order has been packed and shipped you will receive a confirmation email from Power Play Sports with the carrier information ( Usually Toll ) And the tracking number.

Along with a confirmation email from us you will receive a booking confirmation from Toll which will keep you up to date with the status of your order and any other relevant information.

Alternatively you can login into your account, click “orders” and this will display the tracking number and a link to toll’s website.

DELIVERY TIMES

Delivery times may vary depending on your location, Below is a Approximate delivery time per state/territory.

Small – Medium Items ( Tape, Gloves, Elbow Pads etc )

Overnight: Adelaide, Brisbane, Perth, Sydney, ACT & Melbourne.

1-6 Days – ACT, Country NSW, Geelong, Gold Coast, Tassie, NT & Country QLD.

Medium – Large Items ( Sticks, Goalie Pads etc )

1-6 Days – Adelaide, Brisbane, Perth, Sydney, ACT & Melbourne, Country NSW, Geelong, Gold Coast, Tassie, NT & Country QLD.

*Please not once your item is sent, delivery time is beyond our control, while we will do our best to assist you in any inquires we value your patience.

REMOTE AREAS

While we offer competitive shipping prices and free shipping on orders over $250. All remote/country areas will incur a extra shipping surcharge which is charged by our carrier. A customer service representative will contact you once your order has been placed, The fee can be paid by Credit Card over the phone, Direct Deposit or we can send you an PayPal invoice.

Listed below are the relevant postcodes & surcharge:

Remote Surcharge – $60.52
0822, 0852, 0880, 0885, 0886, 2627, 2628, 2630, 2631, 2632, 2633, 2890, 2898, 2899, 3697, 3699, 3701, 3705, 3707, 3708, 3709, 3740, 3741, 3893, 3895, 3896, 3896, 3898, 3900, 4025, 4183, 4184, 4454, 4474, 4475, 4474, 4475, 4477, 4479, 4480, 4481, 4482, 4486, 4491, 4492, 4493, 4581, 4735, 4736, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 5220, 5221, 5221, 5222, 5223, 5690, 5733, 6161, 6727, 6278, 6731, 6798, 6799, 7255, 7256, 7257

QLD On forwarding Zone 1 Surcharge – $9.15
4411, 4412, 4413, 4414, 4415, 4416, 4417, 4418, 4419, 4420, 4420, 4422, 4423, 4424, 4425, 4426, 4427, 4428, 4455, 4494, 4496, 4497, 4498, 4612, 4613, 4702, 4707, 4709, 4714, 4715, 4716, 4717, 4718, 4719, 4721, 4722, 4724, 4725, 4816, 4820, 4821, 4872

QLD On forwarding Zone 2 Surcharge – $23.54
4461, 4462, 4465, 4467, 4468, 4470, 4471, 4472, 4478, 4487, 4488, 4489, 4490, 4723, 4726, 4727, 4730, 4731, 4732, 4733, 4741, 4743, 4744, 4745, 4746, 4757, 4801, 4803, 4801, 4803, 4804, 4822, 4823, 4824, 4825

Nullarbor Surcharge – $118.86
6443, 6434